Frequently Asked Questions

Find answers to common questions about DukaWetu marketplace platform.

Customer service representative helping East African users with questions about marketplace platform

General Information

What is DukaWetu? ↓

DukaWetu is an innovative marketplace that connects vendors with pickup locations and customers through intelligent matching technology.

When will the platform launch? ↓

We are currently in development phase. Register your interest to be notified when we launch.

For Vendors

How do vendors benefit? ↓

Vendors gain access to a network of pickup locations without needing physical stores, expanding their reach significantly.

For Pickup Locations

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For Customers

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Have a Different Question?

We're here to help! Ask us anything about DukaWetu.

Additional Resources

Vendor onboarding guide with step-by-step instructions for joining DukaWetu marketplace

Vendor Guide

Complete guide for vendors on how to join and succeed on the DukaWetu platform.

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Pickup location partnership handbook showing business requirements and benefits

Pickup Location Guide

Everything you need to know about becoming a DukaWetu pickup location partner.

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Customer shopping guide showing how to use DukaWetu platform for convenient pickup shopping

Shopping Guide

Learn how to shop efficiently and make the most of DukaWetu's features.

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Still Need Help?

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